Refund policy

At Lumrus, we take pride in creating handmade products with care and attention to quality. Due to the personal nature of soap and skincare products, we cannot accept returns once items have been opened or used. Please review the following policy:

1. All Sales Are Final

For hygiene and safety reasons, all purchases are non-refundable.

We do not accept returns or exchanges for reasons of personal preference (such as scent, texture, or product not being suitable for your skin).

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at lumrus.store@gmail.com. Include your order number and photos of the product/packaging so we can resolve the issue promptly.

3. Cancellations

Orders may only be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order is shipped, it cannot be canceled.

4. Exchanges

We currently do not offer exchanges. If your order arrives damaged or incorrect, we will replace the item or issue store credit depending on the situation.

5. Shipping Costs

Shipping fees are non-refundable. Customers are responsible for providing the correct shipping address. We are not responsible for lost packages due to incorrect addresses provided by the customer.

6. Contact Us

For questions or concerns regarding your order, please reach out to us at:

16060 Ventura Blvd
Unit 110 PMB 1031
Encino, CA 91436
United States

or

lumrus.store@gmail.com