Terms of service

Welcome to Lumrus. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General

All products are handmade in small batches and may vary in color, shape, or scent. Such variations are normal and part of their unique nature.

2. Use of Products

Our products are for external use only. We do not make medical claims. Information provided is for educational purposes only and not a substitute for professional medical advice. Always perform a patch test before use.

3. Orders & Payments

All prices are listed in USD and are subject to change without notice.

Payments must be completed at checkout before orders are processed.

We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

Processing times are typically 3–5 business days.

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Customers are responsible for providing an accurate shipping address.

5. Returns & Exchanges

Due to the personal nature of skincare products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 7 days and we will work to resolve the issue.

6. Limitation of Liability

Lumrus shall not be held liable for any damages, reactions, or issues that may arise from the use or misuse of our products. By purchasing, you agree to use products at your own discretion and risk.

7. Privacy Policy

We respect your privacy and will never share or sell your personal information. Data collected is used solely to process and fulfill your orders.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.